Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help!
Can you ship FiveFingers outside of North America?
Currently, we are only able to ship FiveFingers within North America.
I live outside of North America, how / where can I purchase FiveFingers?
Please direct your inquiry to info@vibramfivefingers.com
Is it possible to have an item shipped within North America, even if I live outside of North America?*
Yes. You can have your FiveFingers shipped anywhere within North America.
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If your credit card and billing information is from North America, please place your order on our website.
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If your billing address is outside of North America, you will need to place your order over the phone. Please feel free to contact us at USA 978-318-0000.
* Vibram will not process returns or exchanges to countries outside of North America. Please be sure to order the correct size and model! All sales against credit cards issued outside of North America are final.
Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully your question is answered already. If not, please feel free to continue your email using the form below—we’re happy to help!
I’ve returned my shoes, what happens next?
Once your return has been delivered to our warehouse, the returns team there inspects your shoes. When this process is completed, your returns paperwork is sent over to our corporate office where your refund or exchange is processed. After this is done, an e-mail notification is sent to the e-mail address you provided when completing your return form. This entire process typically takes between 7 and 10 business days (not including transit time, weekends, holidays, or delays caused by weather).
I sent my return in a while ago. What’s the status?
Before contacting the returns department, please track your return shipment. Once your shoes are received at our warehouse, it takes 7 to 10 business days for us to inspect your return and process your refund or exchange.
If it has been more than 10 business days since delivery of your return, please contact us with: your original order number beginning in WEB, the item you returned, tracking information for your return shipment, and the return action you are requesting.
I returned my shoes for a more expensive model. What now?
The credit card you used to make your original purchase on our website will be charged an Upgrade Fee (the price difference between the model you are requesting in exchange and the model you returned). If we are unable to charge the credit card we have on file for you, a member of our returns team will contact you via phone.
I returned my shoes for a less expensive model. Will I receive a credit?
If you purchased your shoes from our website, your credit for the price difference between models will be issued to the credit card you used to make your original purchase. If you purchased your shoes from one of our retailers, we are unable to issue this credit.
I bought my shoes from an authorized retailer; can I return it to you for a refund?
No, we are only able to issue refunds for items purchased from our website: www.vibramfivefingers.com.
I bought my shoes from an authorized retailer, but they are unable to assist me with an exchange or replacement. Can I return my shoes to you?
Yes. All returns of items purchased from one of our retailers must be made within 90 days of purchase and must be accompanied by a proof of purchase from the store and a completed copy of our return form. Please contact us for a copy of our return form.
Please note: your return will not be accepted without a receipt or proof of purchase.
I’d like to make an exchange but the item I want is listed as out of stock on your website.
If the item you would like is out of stock, we will place it on backorder for you and it will ship out as soon as it is available. Items are typically on backorder for 1 to 2 weeks.
I’ve already sent in my return but would like a different return action than what I specified on my return form. Is this possible?
No, due to the volume of return shipments we receive, it is not possible for us to make changes to individual returns during processing.
I have requested a refund and received notification that it has been issued but I still don’t see it on my bank statement.
It may take up to one billing cycle, or several weeks, for your refund to appear on your statement. For more information, please contact your bank or credit card company.
I need to return my shoes. Do I need to pay to ship them back to you?
Yes, you are responsible for the cost of shipping your return back to our warehouse. We cover the cost of shipping your exchange item to you.
I’ve just placed an order but would like to make a change to it.
To make a change to your order, please call our office at (978) 318-0000 extension 750. Our business hours are 8:30 AM to 5:00 PM EST, Monday through Friday. We are not open weekends.
Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help!
I wear US/Euro size “X”; what does that convert to in FiveFingers size?
Because FiveFingers require a precise fit, we do not convert standard US or Euro sizes to our products, although in Euro they may coincidentally be the same. Instead, we measure the foot in inches per the instructions below.
How do I determine my FiveFingers size?
Because FiveFingers require a precise fit we measure the foot in inches per our sizing instructions.
What if my second toe is longer than my big toe (otherwise known as Morton’s Toe or Greek Toe)?
In this instance, we recommend that you measure your foot to the end of your longest toe (in this case it is your second toe). Please choose your FiveFingers size according to that measurement. If your second toe is significantly longer than your first toe, you may still try FiveFingers by following the instructions above. However, we warn that you may not achieve an ideal fit.
Do you make children’s sizes, or extra large sizes?
Currently, we do not make sizes below a Euro 36 or adult sizes above a Euro 47. We are considering adding them for the future. Use the sizing chart to see if your child may actually fit in one of the sizes we currently make.
Do FiveFingers come in different widths?
We do not make FiveFingers in different widths. However, FiveFingers can accommodate foot widths A through EEE due to their adjustability.
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