Vibram Five Fingers: Discover the Barefooting Alternative

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*Subject	Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help! Availability The model and size I want to purchase is out of stock. When will it be available? Due to high consumer demand we may occasionally be sold out of some sizes, styles, and/or colors. We replenish our inventory as quickly as we can. The best way to find your desired item is to check our website regularly. We expect product availability to improve very soon. Availability is always up to date on our website. You may also consider purchasing FiveFingers from a local dealer. Do you backorder or have a waitlist for items? Unfortunately, we are not able to accept backorders or quote exact delivery dates. We look forward to introducing this type of automation in the future. Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help! International Can you ship FiveFingers outside of North America? Currently, we are only able to ship FiveFingers within North America. I live outside of North America, how / where can I purchase FiveFingers? Please direct your inquiry to info@vibramfivefingers.com Is it possible to have an item shipped within North America, even if I live outside of North America?* Yes. You can have your FiveFingers shipped anywhere within North America. If your credit card and billing information is from North America, please place your order on our website. If your billing address is outside of North America, you will need to place your order over the phone. Please feel free to contact us at USA 978-318-0000 x208 or x209. * Vibram will not process returns or exchanges to countries outside of North America. Please be sure to order the correct size and model! All sales against credit cards issued outside of North America are final. Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully your question is answered already. If not, please feel free to continue your email using the form below—we’re happy to help! Can I return or exchange my FiveFingers? Warranty Vibram FiveFingers will replace any item that is defective within 90 days of the original date of online purchase. Please keep in mind that this does not include damages caused by excessive wear and tear. If you are not sure if your item has a factory defect, please contact customer service at 978-318-0000 x211 or x215. Size Exchanges If you purchased your FiveFingers online from us and they are not the correct size, you can return them for a replacement within 30 days of the original date of purchase. All items returned for sizing reasons must be in new and unworn condition, and in the complete and original packaging.* All Other Returns We accept returns of new and unworn FiveFingers in the complete and original packaging within 30 days of the original purchase.* -You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. Any product returned for exchange or refund that is received dirty, soiled, missing packaging, with damaged packaging, or unfit for resale will be returned to the consumer (at our sole discretion). Shipping Your Return* When returning an item to us, please fill out return form to tell us the nature of your return/exchange. Click here to download return form. Please be sure to ship the package with a carrier that can provide tracking and insurance. Vibram FiveFingers will not be held responsible for lost packages without a proof of delivery. All returned shipping charges must be prepaid (no CODs accepted). All returns must include your original invoice and completed return and exchange form. Please ship all returns to the following address: Vibram FiveFingers Attention: Vibram Returns 15 Freedom Way Franklin, MA 02038 We do our best to process RETURNS/EXCHANGES – not including your shipping time – within 7 business days. However, this may take longer during periods of high volume. Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help! Sizing: I wear US/Euro size “X”; what does that convert to in FiveFingers size? Because FiveFingers require a precise fit, we do not convert standard US or Euro sizes to our products, although in Euro they may coincidentally be the same. Instead, we measure the foot in inches per the instructions below. How do I determine my FiveFingers size? Because FiveFingers require a precise fit we measure the foot in inches per our sizing instructions. What if my second toe is longer than my big toe (otherwise known as Morton’s Toe or Greek Toe)? In this instance, we recommend that you measure your foot to the end of your longest toe (in this case it is your second toe). Please choose your FiveFingers size according to that measurement. If your second toe is significantly longer than your first toe, you may still try FiveFingers by following the instructions above. However, we warn that you may not achieve an ideal fit. Do you make children’s sizes, or extra large sizes? Currently, we do not make sizes below a Euro 36 or adult sizes above a Euro 47. We are considering adding them for the future. Use the sizing chart to see if your child may actually fit in one of the sizes we currently make. Do FiveFingers come in different widths? We do not make FiveFingers in different widths. However, FiveFingers can accommodate foot widths A through EEE due to their adjustability.
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