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Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help!
The model and size I want to purchase is out of stock. When will it be available? Due to high consumer demand we may occasionally be sold out of some sizes, styles, and/or colors. We replenish our inventory as quickly as we can.FiveFingers from a local dealer. Do you backorder or have a waitlist for items?
Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help!I wear US/Euro size “X”; what does that convert to in FiveFingers size? FiveFingers require a precise fit, we do not convert standard US or Euro sizes to our products, although in Euro they may coincidentally be the same. Instead, we measure the foot in inches per the instructions below.
How do I determine my FiveFingers size? FiveFingers require a precise fit we measure the foot in inches per our sizing instructions .
What if my second toe is longer than my big toe (otherwise known as Morton’s Toe or Greek Toe)? to the end of your longest toe (in this case it is your second toe) . Please choose your FiveFingers size according to that measurement. If your second toe is significantly longer than your first toe, you may still try FiveFingers by following the instructions above. However, we warn that you may not achieve an ideal fit.
Do you make children’s sizes, or extra large sizes? sizing chart to see if your child may actually fit in one of the sizes we currently make.
Do FiveFingers come in different widths? FiveFingers in different widths. However, FiveFingers can accommodate foot widths A through EEE due to their adjustability.
Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully your question is answered already. If not, please feel free to continue your email using the form below—we’re happy to help!
I’ve returned my shoes, what happens next?
Once your return has been delivered to our warehouse, the returns team there inspects your shoes. When this process is completed, your returns paperwork is sent over to our corporate office where your refund or exchange is processed. After this is done, an e-mail notification is sent to the e-mail address you provided when completing your return form. This entire process typically takes between 7 and 10 business days (not including transit time, weekends, holidays, or delays caused by weather).
I sent my return in a while ago. What’s the status?
Before contacting the returns department, please track your return shipment. Once your shoes are received at our warehouse, it takes 7 to 10 business days for us to inspect your return and process your refund or exchange.
If it has been more than 10 business days since delivery of your return, please contact us with: your original order number beginning in WEB, the item you returned, tracking information for your return shipment, and the return action you are requesting.
I returned my shoes for a more expensive model. What now?
The credit card you used to make your original purchase on our website will be charged an Upgrade Fee (the price difference between the model you are requesting in exchange and the model you returned). If we are unable to charge the credit card we have on file for you, a member of our returns team will contact you via phone.
I returned my shoes for a less expensive model. Will I receive a credit?
If you purchased your shoes from our website, your credit for the price difference between models will be issued to the credit card you used to make your original purchase. If you purchased your shoes from one of our retailers, we are unable to issue this credit.
I bought my shoes from an authorized retailer; can I return it to you for a refund?
No, we are only able to issue refunds for items purchased from our website: www.vibramfivefingers.com .
I bought my shoes from an authorized retailer, but they are unable to assist me with an exchange or replacement. Can I return my shoes to you?
Yes. All returns of items purchased from one of our retailers must be made within 90 days of purchase and must be accompanied by a proof of purchase from the store and a completed copy of our return form. Please contact us for a copy of our return form.
Please note: your return will not be accepted without a receipt or proof of purchase.
I’d like to make an exchange but the item I want is listed as out of stock on your website.
If the item you would like is out of stock, we will place it on backorder for you and it will ship out as soon as it is available. Items are typically on backorder for 1 to 2 weeks.
I’ve already sent in my return but would like a different return action than what I specified on my return form. Is this possible?
No, due to the volume of return shipments we receive, it is not possible for us to make changes to individual returns during processing.
I have requested a refund and received notification that it has been issued but I still don’t see it on my bank statement.
It may take up to one billing cycle, or several weeks, for your refund to appear on your statement. For more information, please contact your bank or credit card company.
I need to return my shoes. Do I need to pay to ship them back to you?
Yes, you are responsible for the cost of shipping your return back to our warehouse. We cover the cost of shipping your exchange item to you.
I’ve just placed an order but would like to make a change to it.
To make a change to your order, please call our office at (978) 318-0000 extension 750. Our business hours are 8:30 AM to 5:00 PM EST, Monday through Friday. We are not open weekends.
Hello and thank you for your inquiry. Deciding which pair of FiveFingers will work best for you is dependent upon the activities you do, where you live, etc. Please let us know what you plan on doing in your pair and any other factors you think may affect our recommendation. You also may want to check out our Barefoot Sports link for some advice.
Providing us with specific information will help us create a more educated recommendation. Here are some examples…
· I like to run trails in sunny California, but I need something that can dry quickly as I tend to run right through streams!
· I am a fitness instructor that works out mainly indoors with the occasional outdoor run.
· Just looking for a casual pair to use while I walk the dog in rainy Seattle!
Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help!
A "counterfeit" is defined as an imitation intended to be passed off as genuine. In the case of Vibram FiveFingers ®, "counterfeiters" refers to the numerous companies that are deceptively using our name to sell fraudulent and inferior products to unsuspecting consumers.
While we continue to aggressively prosecute counterfeiters, we think it's important for you to know how counterfeiting impacts you directly, and how it undermines our dedication to quality products and fair business practices.
Counterfeiting is a crime
Counterfeiting is an illegal violation of intellectual property, trademarks, and patents.
International trade in counterfeit products is a serious issue estimated to exceed 6% of global trade.
Worldwide counterfeiting wreaks economic havoc on legitimate markets, causing loses of more than $600 billion in revenue and nearly one million jobs each year.
Why it matters to you
Genuine Vibram FiveFingers ® name deliver superior performance — something you won't get from a counterfeit. Counterfeiters do not uphold the standards of legitimate businesses. They:
Deceive consumers by delivering products of inferior quality, if they deliver at all.
Compromise the personal and financial information of consumers.
Flagrantly ignore fair labor and employment practices. They often provide substandard working conditions and wages that violate basic human rights, and they have been known to employ child laborers.
Hello and thank you for your inquiry. You may be able to answer your own question by logging in to your profile and checking the status of your order. In the event that you do not have a profile please let us know your order number in the email box below along with any concerns you may have. Our order numbers start with WEB. If you did not receive an order number, please give our customer service line a call at 978-318-0000 between 9:00 AM-5:00 PM EST.
Hello and thank you for your inquiry. Below you’ll find our most commonly asked questions on this subject followed by a detailed answer. Please take a moment to review this page—hopefully we have answered your question. If not, please feel free to continue your email using the form below—we’re happy to help!
Can you ship FiveFingers outside of North America? FiveFingers within North America.
I live outside of North America, how / where can I purchase FiveFingers ? info@vibramfivefingers.com Is it possible to have an item shipped within North America, even if I live outside of North America?* FiveFingers shipped anywhere within North America.
If your credit card and billing information is from North America, please place your order on our website .
If your billing address is outside of North America, you will need to place your order over the phone. Please feel free to contact us at USA 978-318-0000.
* Vibram will not process returns or exchanges to countries outside of North America. Please be sure to order the correct size and model! All sales against credit cards issued outside of North America are final.
Hello and thank you for your inquiry. Vibram aims to use the feedback from our community to help improve our FiveFingers . We would love to hear your experience with FiveFingers and any other feedback you want to share!
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